Glo Tanning is a fast-growing luxury tanning and spa franchise offering UV tanning, sunless spray tans, red light therapy, and other high-end spa treatments. The company blends a membership-based model with franchising opportunities, helping new owners expand the brand across the United States.
Challenge
As Glo Tanning grew its franchise model, its old approach to maintenance became a major obstacle to smooth operations.
The company’s maintenance process had been managed using to-do lists and checklists. This meant there was no formal asset management process and no history or logs of past repairs for any equipment. Knowing they wanted to expand the number of franchise locations from 14 to more than 40, they recognized that managing maintenance through manual checklists was not equipped to support that goal.
Each salon relied on its own to-do lists without a shared system to track repairs or asset history. That made it impossible to know which equipment was under warranty or how often parts were replaced.
Without this data, the team made some expensive mistakes. They would often replace the same parts unnecessarily and miss equipment still under warranty, resulting in a loss of thousands of dollars in potential savings.
With technicians supporting dozens of stores, Glo Tanning needed one centralized system to manage maintenance, confirm completed work, and ensure consistent standards across every location.
Solution
Glo Tanning needed a maintenance system that matched the complexity of its growing franchise network. The team chose Limble for its flexibility and customization options that could adapt to each location’s needs.
The team didn’t just start using Limble; they used it to rebuild their entire maintenance department from the ground up.
Limble immediately provided the visibility they needed. Now, the team manages tasks, work orders, assets, and vendor communication all from one tool.
Features like emailing vendors and uploading images directly within a work order simplified communication for their technicians. Managers use customizable reporting dashboards to monitor performance across all 40+ stores. The team also implemented a priority-based ticket system (from high to low). Now, when a high-priority tanning bed breaks, it gets attention first every single time.
Results
By centralizing maintenance activity in Limble, Glo Tanning changed its operation from reactive and expensive to proactive and data-driven, laying a foundation for its ongoing franchise growth goals.
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Thousands saved per bed by tracking warranties.
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Increased efficiency across all maintenance tasks, trackable through real-time custom dashboards.
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Continued franchise expansion with a scalable system.
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Better overall communication with documentation that validates technician work.
With Limble’s customizable dashboards, they now have a clear, real-time view of every store’s maintenance status. The team tracks key performance indicators, including their goal of repairing equipment within 72 hours. Limble also allows them to monitor the balance between planned and unplanned work, making space for proactive maintenance initiatives during slower seasons. This proactive approach helps keep their high-value assets like tanning beds operational, which directly contributes to customer satisfaction and revenue.
Limble gave Glo Tanning the quality control and accountability their franchise network needed. Every repair is now documented with photos, labor details, and clear work histories. Managers can verify completed tasks and compare performance across locations in real time. With these insights, Glo Tanning runs a consistent, data-driven maintenance program that scales with its continued growth nationwide.